FAQ

Company Information

1. What is Game Console Family?

Game Console Family is a company dedicated to developing and selling gaming consoles, accessories, and games. We aim to provide the best gaming experience for players worldwide.

2. Where is your headquarters located?

Our headquarters is located in China , with branches in multiple countries to better serve our global customers.

3. How can I contact customer support?

You can reach us through the following channels:

  • Email: handletyourgame@gmail.com
  • Social Media: Follow us on our official social media pages for updates and support!

Products

4. What products does Game Console Family sell?

We primarily sell:

  • Gaming consoles (home consoles, handheld consoles)
  • Various gaming accessories (controllers, headsets, VR devices, etc.)
  • Games developed in-house or in partnership with other studios

5. What games are supported on your gaming consoles?

Our consoles support all games published by Game Console Family and select third-party titles. You can check the compatibility list on our official website or digital store.

6. Do your gaming consoles support backward compatibility?

Some models support backward compatibility. Please refer to the product specifications for details.

7. Can I use purchased games across different platforms?

Some games support cross-platform play, but this depends on the game's developer. Check the game's details page for more information.

Purchasing & After-Sales Support

8. Where can I purchase Game Console Family products?

You can buy our products through:

9. How long does it take to receive my order?

Orders typically arrive within 3-7 business days, depending on your location and shipping conditions.

10. What payment methods do you accept?

We accept credit cards, debit cards, PayPal, digital wallets, and other payment options.

11. What should I do if my product has an issue?

We provide a one-year warranty for our products. If you encounter any issues, please contact our customer support for repair or replacement services.

Account & Services

12. How do I create a Game Console Family account?

You can sign up on our official website or through your gaming console. Just enter your basic information to complete the registration.

13. What should I do if I forget my password?

You can reset your password by clicking the "Forgot Password" link on the login page and following the instructions.

14. Does Game Console Family offer online services?

Yes, we offer Game Console Family Online, a subscription service that provides benefits such as multiplayer gaming, cloud saves, and exclusive discounts.

15. Do you have a refund policy for games?

For digital games, refunds are available within 14 days of purchase, as long as the game has been played for less than 2 hours. For physical games, please refer to our refund policy for details.

If you have any other questions, feel free to contact Game Console Family! 🎮